1st Line IT Support Course

Join Consology’s expert-led IT Support Training and build the technical foundation employers demand.

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What Is 1st Line IT Support Course About?

The Consology 1st Line IT Support Course is a practical training programme for beginners who want to enter the tech industry quickly. You’ll learn how to manage users, troubleshoot systems, support business devices and apply real-world problem solving — just like you’d do on the job.

Our curriculum focuses on tools used daily in UK businesses: Windows 11, Microsoft 365, Intune and Entra ID (Azure AD). You’ll gain hands-on experience and receive personalised career guidance to help you stand out in job applications.

Who Should Take This IT Support Course?

What You’ll Learn

Introduction to IT Support & Service Desk Operations

Understand what 1st line support roles involve, how IT departments are structured and the tools you'll use day-to-day.

Windows 11 & Desktop Troubleshooting

Install, configure and troubleshoot Windows 11. Learn to apply updates, run diagnostics and fix common software and hardware issues.

User Account Management & File Permissions

Create and manage users across local and domain environments. Assign admin roles and control file access using permission groups and policies.

Microsoft 365 & Entra ID (Azure Active Directory)

Set up users, groups and mailboxes in Microsoft 365. Understand identity management, licensing and directory sync via Entra Connect.

Windows Deployment & Imaging

Use Windows Deployment Services (WDS), PXE boot and USB imaging to roll out machines efficiently — a critical skill for desktop engineers.

Device Management with Microsoft Intune

Control endpoints remotely. Learn to enforce compliance, wipe devices and protect corporate data using Intune.

Helpdesk Ticketing Systems & Troubleshooting

Log and resolve issues in a ticketing system, document fixes and communicate clearly with end users.

Job Preparation & Interview Coaching

Get tailored CV support, prepare with mock interviews and understand how to position yourself for helpdesk and technician roles in the UK job market.

Career Outcomes

After completing this training, you’ll be ready to apply for roles such as:

What’s Included In 1st Line IT Support Course?

Course Duration: 6 Weeks (Part-Time)
Cost: £600 total (or £150/month)

1st Line IT Support Course

Why Choose Consology?

As one of the leading IT companies in Birmingham, we combine technical expertise with meticulous planning to ensure a successful IT move. Here’s what sets us apart:

Supporting Leading Brands

We’re proud to provide reliable and innovative IT solutions to leading organisations across diverse sectors, including prominent police forces and prestigious retailers

Enrol Now – Start Your Career in Tech

Get the skills you need for a real job in IT support. With Consology’s 1st Line IT Support Course, you’ll move from beginner to confident technician — supported at every step.

Testimonials

What Our Client's Say

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